QTV Online, operated by Q Television Limited (QTV Online) (“QTV Online,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use:
- The QTV Online Mobile App
- The QTV Online Website
- Our FAST Channels
- Our Live TV Streaming Services
- Our Video-On-Demand Services
- Any digital products or services offered by QTV Online
OTT and streaming platforms commonly collect account, device, usage, and analytics data to operate and improve service quality.
Device & Technical Information
We may automatically collect:
- Device Type
- Device Model
- Operating System
- App Version
- IP Address
- Network Type
- Browser Type
This helps us improve streaming quality and troubleshoot service issues.
Viewing & Usage Data
We may collect:
- Channels watched
- Programs viewed
- Watch duration
- Click activity
- Favorite channels or content
- App navigation behavior
This helps us improve recommendations and service performance.
- HOW WE USE YOUR INFORMATION
We use your information to:
- Deliver live TV and video content
- Manage subscriptions and billing
- Improve streaming performance
- Personalize user experience
- Provide customer support
- Prevent fraud or unauthorized access
- Measure advertising performance
- Improve our platform and content offering
- ADVERTISING & ANALYTICS
QTV Online operates a Television) model.
This means we may use advertising technology and analytics tools to:
- Measure ad impressions
- Track campaign performance
- Improve audience targeting
- Generate advertiser reporting
We do not sell your personal information to third parties.
OTT privacy best practices recommend transparency around ad measurement, cookies, and analytics.
- COOKIES & TRACKING
Our website and apps may use:
- Cookies
- Pixels
- Analytics tools
- Device identifiers
These help us:
- Remember your preferences
- Improve app performance
- Understand audience behavior
- Support advertising operations
You may disable cookies through your browser settings.
- PAYMENT SECURITY
If you purchase subscriptions or services through QTV Online:
Payment processing may be handled by secure third-party payment providers.
QTV Online does not store your full banking or card details on our servers.
- DATA SHARING
We may share limited data with trusted service providers such as:
- Cloud hosting providers
- Content delivery networks (CDNs)
- Payment processors
- Analytics providers
- Customer support systems
Examples of cloud and CDN providers may include Amazon Web Services or Cloudflare depending on platform deployment.
All partners are expected to protect your data.
- DATA SECURITY
We implement reasonable security measures including:
- Secure servers
- Encryption
- Access controls
- Account authentication
- Monitoring against unauthorized access
However, no internet-based service can be guaranteed to be 100% secure.
- CHILDREN’S PRIVACY
QTV Online does not knowingly collect personal information from children without parental consent where required by law.
Parents or guardians may contact us regarding any concerns.
- YOUR RIGHTS
Depending on applicable laws, you may request:
- Access to your data
- Correction of your data
- Deletion of your data
- Account closure
- Marketing opt-out
To make a privacy request, contact us.
- POLICY CHANGES
QTV Online may update this Privacy Policy from time to time.
Changes will be posted within our app, website, or other official platforms.
- CONTACT US
For privacy-related questions, please contact:
QTV Online
Q Television Limited (QTV Online)
Lusaka
Email: qtvproduction@qfmzambia.com
Phone: +260 55 500 016
